Your Tri Cities Home Health Care Experts
Meet Our Solutions In-Home Care Team
There’s nothing better than putting names to the smiling faces of our caring office staff. They work behind the scenes and ensure our Kennewick caregivers are dedicated to serving you—over the last 15 years Solutions has cared for more than thousands of family members. We are so grateful for the opportunity to help your loved ones age gracefully.
Leadership Team
Heather
Owner/RN, BSN
Heather
I absolutely love working with our office staff and caregivers! Each one has been individually selected for their position based primarily on our Core Values: Integrity, Compassion, Accountability, Respect and Excellence! If an interviewee doesn’t embody all of these values from the get-go, we do not hire them! Because of this, our team is solid and I trust that everyone comes to work each day, ready to help people and change lives. At the end of the day, I feel great pride and satisfaction knowing that collectively, the staff at Solutions is improving the quality of life for our clients through acts of kindness and grace.
Matt
Director of Operation
Matt
My involvement with Solutions started at its origin 12+ years ago in my garage… My mom and the owner of Solutions, Heather Michael, has a passion for improving the lives of our seniors and their families by keeping them in the home. She started this business with a dream of being the best agency in our region and beyond. As her son, and now the Director of Operations, I have the privilege of building an identity in our company and office to see families and friends of aging individuals flourish in their relationships without getting bogged down by difficult decisions and circumstances.
I love Solutions because our team lives into ICARE with vigor and continues to be the highest ranked agency based on our google reviews. We have nothing to prove because we are who we are and our community is strengthened through our service. My passions and drive come from my Christian belief system which motivates me every day to see the voiceless represented, and the memories of each senior’s life treasured.
Olivia
Office Manager
Olivia
I came to Solutions 8 years ago to help serve our seniors and community. I love working for Solution because of the number of lives we enhance, providing advocacy and comprehensive care. Our team of compassionate registered nurses, social workers, caregivers, and office staff rally around the clients to ensure the best quality of life. I am grateful to be a part of a team that embodies our core values with honor and always feel supported. Thank you, Solutions, for allowing me to be a part of this journey!
Heather
Owner/RN, BSN
Heather
I absolutely love working with our office staff and caregivers! Each one has been individually selected for their position based primarily on our Core Values: Integrity, Compassion, Accountability, Respect and Excellence! If an interviewee doesn’t embody all of these values from the get-go, we do not hire them! Because of this, our team is solid and I trust that everyone comes to work each day, ready to help people and change lives. At the end of the day, I feel great pride and satisfaction knowing that collectively, the staff at Solutions is improving the quality of life for our clients through acts of kindness and grace.
Heather
Office Manager
Olivia
I came to Solutions 8 years ago to help serve our seniors and community. I love working for Solution because of the number of lives we enhance, providing advocacy and comprehensive care. Our team of compassionate registered nurses, social workers, caregivers, and office staff rally around the clients to ensure the best quality of life. I am grateful to be a part of a team that embodies our core values with honor and always feel supported. Thank you, Solutions, for allowing me to be a part of this journey!
Matt
Director of Operation
Matt
My involvement with Solutions started at its origin 12+ years ago in my garage… My mom and the owner of Solutions, Heather Michael, has a passion for improving the lives of our seniors and their families by keeping them in the home. She started this business with a dream of being the best agency in our region and beyond. As her son, and now the Director of Operations, I have the privilege of building an identity in our company and office to see families and friends of aging individuals flourish in their relationships without getting bogged down by difficult decisions and circumstances.
I love Solutions because our team lives into ICARE with vigor and continues to be the highest ranked agency based on our google reviews. We have nothing to prove because we are who we are and our community is strengthened through our service. My passions and drive come from my Christian belief system which motivates me every day to see the voiceless represented, and the memories of each senior’s life treasured.
Administrative Support
Lindsey
Executive Assistant
Lindsey
I have been so blessed to find Solutions! I could tell from the first interview that I wanted this to be my new work home. They truly live their core values – integrity, compassion, accountability, respect, and excellence and are constantly seeking to improve the work culture for everyone. I get the opportunity to use my strengths and passions to help our team continue to flourish. It is a privilege and honor to provide in-home care and make a difference in people’s lives. It is very gratifying to work in such a rewarding industry. I look forward to continuing my journey with Solutions for many years to come!
Nick
Finance Assistant
Nick
I've always wanted to find a career that I could not only put my finance skills to use, but also serve my community. Through working at Solutions, I'm able to do both! I enjoy helping this company grow mainly through budgeting and putting our finances towards expanding and giving back to our employees/community. From my time working here, I've heard many stories of families being so grateful that they can trust our staff to always send the best suited caregivers into their homes and not have to question whether or not they are prepared. I love seeing the passion our caregivers have for providing the best care possible, as well as our staff setting up our caregivers with everything that they need to be successful. It's truly a blessing to work for this company and I can't wait to hear more stories of families in this region trusting us to provide care for their loved ones!
Family Success Team
Dulce
Care Coordinator
Dulce
I’ve been with Solutions since 2015. I started as a caregiver and over the years I’ve worked my way up to the position of Care Coordinator. My passion for helping seniors in our community is what drives me to do my best work. I love listening to my client’s life stories, finding them solutions to better the quality of their lives, and seeing them smile while making memories, all in the comfort of their home. Solutions is a place where employees value their work. We have compassion, respect, and hold ourselves to a higher standard.
Jordan
Care Coordinator
Jordan
Taking care of others has been ingrained in me since I was a child, and I’ve always known I wanted to make a career out of it. Every day I get to help our community’s seniors by enhancing their quality of life and help their loved ones navigate the next chapter which allows them more time to just be family. I absolutely love what I do, the people I get to help, and the people I work next to.
Lorrina
Care Coordinator/Trainer
Lorrina
I relocated to my husband’s hometown here in Kennewick from Canby, Oregon in August 2021, where I had worked in LTC Facilities for over 16 years. I interviewed with a few places, and even considered leaving the industry until I met with the team here at Solutions. The moment I got there I felt welcomed, valued, and appreciated, even though I had no experience with Home Care. The team saw things in me that I didn’t even see in myself. The challenges and rewards have most definitely affected me in a positive way. I have watched as caregivers learn and grow and blossom into the best and most compassionate, caring, and valued assets to our team! Solutions continually provides training, guidance, and support to our caregivers which helps them transform into the best, brightest, and most compassionate caregivers in the community. Clients and their family can rest assured that they are in the best hands. Solutions truly values each person that walks through our doors.
Alexandria
On-Call Care Coordinator
Alexandria
Passionate about serving seniors and the community, I recently joined Solutions and haven't looked back. As a dedicated member of the team, I am driven by the opportunity to enhance lives and provide comprehensive care to those in need. Working alongside a compassionate group of registered nurses, caregivers, and office staff, I am grateful for the opportunity to advocate for our clients and ensure they enjoy the best quality of life possible. At Solutions, we embody our core values with honor, and I am proud to be part of a team that consistently supports one another. Thank you, Solutions, for allowing me to contribute to this meaningful journey.
Elsha
Lead Scheduler
Elsha
I have been in the senior home care industry for over 20 years. When I applied to work for Solutions 8 years ago, I just knew this was where I wanted to be to make a difference in our seniors’ lives. The culture at Solutions is like none other. The employees and clients are not just numbers, they are like family. I love what I do and everyone I am blessed to work with. We take pride in our core values and live by them!! We continually strive for excellence in all we do! There is no better place to work than Solutions!!!!
Tyler
Weekend Care Coordinator
Tyler
Whitney
Office Administrator
Whitney
Aleya
Care Coordinator
Aleya
Having spent my entire life in the Tri-Cities, I have dedicated many years to working in the senior care industry. My utmost pride lies in ensuring that those in need receive the highest quality of care. Working with Solutions has truly been a remarkable experience, as they consistently uphold core values in every aspect of their company. As a long-term employee of Solutions, I have acquired many valuable principles and skills from the company. My ultimate goal is to provide exceptional assistance and support to Solutions families. I am truly grateful to be a part of the Solutions family success team!
Ashley
Scheduler
Ashley
I am passionate about making a difference and enhancing the lives of others. I joined the Solutions team with many years of experience in caregiving and clerical administration. Every day I wake up with a sense of purpose, aiming to positively impact the lives of colleagues and clients alike.
Dulce
Care Coordinator
Dulce
I’ve been with Solutions since 2015. I started as a caregiver and over the years I’ve worked my way up to the position of Care Coordinator. My passion for helping seniors in our community is what drives me to do my best work. I love listening to my client’s life stories, finding them solutions to better the quality of their lives, and seeing them smile while making memories, all in the comfort of their home. Solutions is a place where employees value their work. We have compassion, respect, and hold ourselves to a higher standard.
Jordan
Care Coordinator
Jordan
Taking care of others has been ingrained in me since I was a child, and I’ve always known I wanted to make a career out of it. Every day I get to help our community’s seniors by enhancing their quality of life and help their loved ones navigate the next chapter which allows them more time to just be family. I absolutely love what I do, the people I get to help, and the people I work next to.
Lorrina
Care Coordinator/Trainer
Lorrina
I relocated to my husband’s hometown here in Kennewick from Canby, Oregon in August 2021, where I had worked in LTC Facilities for over 16 years. I interviewed with a few places, and even considered leaving the industry until I met with the team here at Solutions. The moment I got there I felt welcomed, valued, and appreciated, even though I had no experience with Home Care. The team saw things in me that I didn’t even see in myself. The challenges and rewards have most definitely affected me in a positive way. I have watched as caregivers learn and grow and blossom into the best and most compassionate, caring, and valued assets to our team! Solutions continually provides training, guidance, and support to our caregivers which helps them transform into the best, brightest, and most compassionate caregivers in the community. Clients and their family can rest assured that they are in the best hands. Solutions truly values each person that walks through our doors.
Alexandria
On-Call Care Coordinator
Alexandria
Passionate about serving seniors and the community, I recently joined Solutions and haven't looked back. As a dedicated member of the team, I am driven by the opportunity to enhance lives and provide comprehensive care to those in need. Working alongside a compassionate group of registered nurses, caregivers, and office staff, I am grateful for the opportunity to advocate for our clients and ensure they enjoy the best quality of life possible. At Solutions, we embody our core values with honor, and I am proud to be part of a team that consistently supports one another. Thank you, Solutions, for allowing me to contribute to this meaningful journey.
Aleya
Care Coordinator
Aleya
Having spent my entire life in the Tri-Cities, I have dedicated many years to working in the senior care industry. My utmost pride lies in ensuring that those in need receive the highest quality of care. Working with Solutions has truly been a remarkable experience, as they consistently uphold core values in every aspect of their company. As a long-term employee of Solutions, I have acquired many valuable principles and skills from the company. My ultimate goal is to provide exceptional assistance and support to Solutions families. I am truly grateful to be a part of the Solutions family success team!
Tyler
Weekend Care Coordinator
Tyler
I was born and raised in the Tri-Cities and I have always felt a passion for serving others, especially our seniors. I chose Solutions because I love working with this population, and the office staff is phenomenal. We all work as a team and it feels like another family that cares for our seniors and wants to continue striving for greatness and innovation in the home health care industry. I am currently a nursing student, and without a doubt, I would love to work in this industry and be able to give back to our seniors and those who served our country. I seriously can not recommend this company enough to those needing care for themselves or a loved one. I look forward to being continually stretched and growing here at Solutions!
Elsha
Lead Scheduler
Elsha
I have been in the senior home care industry for over 20 years. When I applied to work for Solutions 8 years ago, I just knew this was where I wanted to be to make a difference in our seniors’ lives. The culture at Solutions is like none other. The employees and clients are not just numbers, they are like family. I love what I do and everyone I am blessed to work with. We take pride in our core values and live by them!! We continually strive for excellence in all we do! There is no better place to work than Solutions!!!!
Ashley
Scheduler
Ashley
Whitney
Office Administrator
Whitney
Caregiver Success Team
Nicole
HR Generalist
Nicole
One of my good friends had Cerebral Palsy all her life and the last two years she was diagnosed with ALS. She had no family support; that’s when I stepped in. I assisted with getting her into a group home. She and I enjoyed our weekly visits, taking walks together, and just being a companion to her. Those moments changed my perspective on life. Solutions allows us to provide the best care possible to those in need. The relationships that are gained during the toughest moments of their lives and being able to be a resource for family members. We continue to learn how we can best serve our community and the families, giving them peace of mind, trusting that their loved one is well cared for.
Lorrina
Care Coordinator/Trainer
Lorrina
I relocated to my husband’s hometown here in Kennewick from Canby, Oregon in August 2021, where I had worked in LTC Facilities for over 16 years. I interviewed with a few places, and even considered leaving the industry until I met with the team here at Solutions. The moment I got there I felt welcomed, valued, and appreciated, even though I had no experience with Home Care. The team saw things in me that I didn’t even see in myself. The challenges and rewards have most definitely affected me in a positive way. I have watched as caregivers learn and grow and blossom into the best and most compassionate, caring, and valued assets to our team! Solutions continually provides training, guidance, and support to our caregivers which helps them transform into the best, brightest, and most compassionate caregivers in the community. Clients and their family can rest assured that they are in the best hands. Solutions truly values each person that walks through our doors.
Haley
Bookkeeper
Haley
I was looking for a new opportunity where I could use my financial skills and be part of an amazing team and that is exactly what I found here at Solutions. I absolutely love the company culture that exists and how each employee embodies Solutions core values. My favorite part of my job is assisting clients and their families with their Long-Term Care insurance and making sure their financial questions are answered, giving them a feeling of relief knowing they have help in that process. Solutions truly does care for clients like they are our own family. I am looking forward to many more years here of being part of this wonderfully caring company.
Nicole
HR Generalist
Nicole
One of my good friends had Cerebral Palsy all her life and the last two years she was diagnosed with ALS. She had no family support; that’s when I stepped in. I assisted with getting her into a group home. She and I enjoyed our weekly visits, taking walks together, and just being a companion to her. Those moments changed my perspective on life. Solutions allows us to provide the best care possible to those in need. The relationships that are gained during the toughest moments of their lives and being able to be a resource for family members. We continue to learn how we can best serve our community and the families, giving them peace of mind, trusting that their loved one is well cared for.
Haley
Bookkeeper
Haley
I was looking for a new opportunity where I could use my financial skills and be part of an amazing team and that is exactly what I found here at Solutions. I absolutely love the company culture that exists and how each employee embodies Solutions core values. My favorite part of my job is assisting clients and their families with their Long-Term Care insurance and making sure their financial questions are answered, giving them a feeling of relief knowing they have help in that process. Solutions truly does care for clients like they are our own family. I am looking forward to many more years here of being part of this wonderfully caring company.
Lorrina
Care Coordinator/Trainer
Lorrina
I relocated to my husband’s hometown here in Kennewick from Canby, Oregon in August 2021, where I had worked in LTC Facilities for over 16 years. I interviewed with a few places, and even considered leaving the industry until I met with the team here at Solutions. The moment I walked through the doors I felt welcomed, valued, and appreciated, even though I had no experience with Home Care. The team could see things in me that I didn’t even see or even know about myself. The challenges and rewards have most definitely affected me in a positive way. I have watched as caregivers learn and grow and blossom into the best and most compassionate, caring, and valued assets to our team! Solutions continually provides training, guidance, and support to our caregivers which helps them transform into the best, brightest, and most compassionate caregivers in the community. Clients and their family can rest assured that they are in the best hands. Solutions truly values each person that walks through our doors.
Care Management / Skilled Nursing
Robbie
Director of Clinical Services/RN, BSN
Robbie
Solutions is the space where serving the vulnerable in our community and utilizing the skills and practices of a registered nurse dovetail. As an RN, the ability to be a professional in my field without sacrificing the heart behind “why we do what we do” is what makes working with Solutions exciting and fulfilling. The team is energetic, passionate, and constantly striving for excellence for the sake of the clients and their loved ones. The ability to offer Care Management services from professional social workers, nursing oversight, and personalized care from the home care team is why our team can respond with confidence to the needs in our community: “We have the Solution.”
Heather
Care Manager/M.Ed.
Heather
For many years I have served the community as a hospice social worker and recognized the importance of supporting the “whole person.” Every person draws on their unique strengths and experiences to cope with life challenges. I’ve been fortunate to work with our senior community since 2004. They have taught me a lot about relationships and the importance of forgiveness. I have felt honored to walk alongside many folks facing some challenging circumstances. Care management is a unique program that offers a holistic way of serving our community and I am thankful to be a part of the Solutions Team to improve the quality of peoples’ lives.
Business Development
Jessica
Business Developer
Jessica
Originally, I am from Texas and relocated to Washington when I was a child. I graduated from Eastern Washington University with a Bachelor of Science degree. My passion for senior care stems from my mother who has been a geriatric nurse for my whole life. Her hard work and passion really resonated with me, and I wanted to also find ways I can help those in need in our community. I have a history of working for home health and hospice here in the Tri-Cities. I am so excited to be a part of Solutions! The care and dedication that our whole team puts into each and every client, really shows our commitment to provide the best care possible.
Trusted Kennewick WA Home Care Agency For Tri-Cities Area
See why thousands of seniors choose Solutions In-Home Care
Best Home Care Provider, Employer, and Leader in Excellence 4 years running
Kennewick WA home care quality guarantee
Our quality guarantee ensures our client's later years in life are their golden years of life.
Our Promise To You...
We'll alleviate the stress and burnout associated with caregiving.
We'll tend to your loved one's social and emotional needs as well as their physical needs.
Our exceptional care will show you why our retention rates blow away industry standards.
Your loved one will adore their caregiver and look forward to their visits. If they don't, we'll match you with a new one.
Your senior loved one will maintain their independence.
We are locally owned and our management will be personally involved with the care of your loved one.
Our leadership will personally check in with you every month to ensure you are satisfied with every aspect of your care.
You'll have 24-hour access to our on call office staff to attend to any need that may arise.
We'll help you access your LTC insurance and VA benefits.
Reliable TRI-CITIES Home Care Is Only One Call Away
3 Simple Steps To Ensure Your Loved One’s Later Years In Life Are Their Golden Years Of Life
Call Our Office
We’re ready to answer any questions you have and start your loved one on the path to thriving independently at home with a loving caregiver.
Schedule A Free In-Home Care Assessment
We will review the care needs, schedule, hobbies, and personality to create a customized care plan that matches your loved one’s needs and preferences.
Get Matched with A Compatible Caregiver
We’ll match them with a caregiver that feels like family. If your loved one doesn’t bond with them and look forward to their visits, we will find a new one.
Contact Our Kennewick WA home care agency
Contact Solutions In-Home Care Today!
Contact Details
Email Address
info@solutionsinhomecare.com
Phone Number
(509) 627-8575
Office Address
7401 W Hood Pl. Suite 204, Kennewick, WA 99336
Walla Walla Office Address
103 E. Main St. Ste. 301, Walla Walla, WA 99362
Schedule a Callback
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Our Service Areas:
Counties in Washington
Benton County, Franklin County, Yakima County, Adams County, Walla Walla County
Cities in Washington
Benton City, Kennewick, Richland, Pasco, Sunnyside, Plymouth, Finley, Grandview, Walla Walla, College Place, and all surrounding Tri-Cities regions in Washington.