Your Tri Cities Home Health Care Experts

Meet Our Solutions In-Home Care Team

There’s nothing better than putting names to the smiling faces of our caring office staff. They work behind the scenes and ensure our caregivers are dedicated to serving you—over the last 15 years Solutions has cared for more than thousands of family members. We are so grateful for the opportunity to help your loved ones age gracefully.

Leadership Team

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Heather

Owner/RN, BSN

Heather

I absolutely love working with our office staff and caregivers! Each one has been individually selected for their position based primarily on our Core Values: Integrity, Compassion, Accountability, Respect and Excellence! If an interviewee doesn’t embody all of these values from the get-go, we do not hire them! Because of this, our team is solid and I trust that everyone comes to work each day, ready to help people and change lives. At the end of the day, I feel great pride and satisfaction knowing that collectively, the staff at Solutions is improving the quality of life for our clients through acts of kindness and grace.

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Matt

Director of Operation

Matt

My involvement with Solutions started at its origin 12+ years ago in my garage… My mom and the owner of Solutions, Heather Michael, has a passion for improving the lives of our seniors and their families by keeping them in the home. She started this business with a dream of being the best agency in our region and beyond. As her son, and now the Director of Operations, I have the privilege of building an identity in our company and office to see families and friends of aging individuals flourish in their relationships without getting bogged down by difficult decisions and circumstances.
I love Solutions because our team lives into ICARE with vigor and continues to be the highest ranked agency based on our google reviews. We have nothing to prove because we are who we are and our community is strengthened through our service. My passions and drive come from my Christian belief system which motivates me every day to see the voiceless represented, and the memories of each senior’s life treasured.

Olivia

Olivia

Office Manager

Olivia

I came to Solutions 8 years ago to help serve our seniors and community. I love working for Solution because of the number of lives we enhance, providing advocacy and comprehensive care. Our team of compassionate registered nurses, social workers, caregivers, and office staff rally around the clients to ensure the best quality of life. I am grateful to be a part of a team that embodies our core values with honor and always feel supported. Thank you, Solutions, for allowing me to be a part of this journey!

Heather e1672785898866

Heather

Owner/RN, BSN

Heather

I absolutely love working with our office staff and caregivers! Each one has been individually selected for their position based primarily on our Core Values: Integrity, Compassion, Accountability, Respect and Excellence! If an interviewee doesn’t embody all of these values from the get-go, we do not hire them! Because of this, our team is solid and I trust that everyone comes to work each day, ready to help people and change lives. At the end of the day, I feel great pride and satisfaction knowing that collectively, the staff at Solutions is improving the quality of life for our clients through acts of kindness and grace.

Olivia

Heather

Office Manager

Olivia

I came to Solutions 8 years ago to help serve our seniors and community. I love working for Solution because of the number of lives we enhance, providing advocacy and comprehensive care. Our team of compassionate registered nurses, social workers, caregivers, and office staff rally around the clients to ensure the best quality of life. I am grateful to be a part of a team that embodies our core values with honor and always feel supported. Thank you, Solutions, for allowing me to be a part of this journey!

Matt e1672785918806 edited

Matt

Director of Operation

Matt

My involvement with Solutions started at its origin 12+ years ago in my garage… My mom and the owner of Solutions, Heather Michael, has a passion for improving the lives of our seniors and their families by keeping them in the home. She started this business with a dream of being the best agency in our region and beyond. As her son, and now the Director of Operations, I have the privilege of building an identity in our company and office to see families and friends of aging individuals flourish in their relationships without getting bogged down by difficult decisions and circumstances.

I love Solutions because our team lives into ICARE with vigor and continues to be the highest ranked agency based on our google reviews. We have nothing to prove because we are who we are and our community is strengthened through our service. My passions and drive come from my Christian belief system which motivates me every day to see the voiceless represented, and the memories of each senior’s life treasured.

Administrative Support

Lindsey Edited Edited 8

Lindsey

Executive Assistant

Lindsey

I have been so blessed to find Solutions! I could tell from the first interview that I wanted this to be my new work home. They truly live their core values – integrity, compassion, accountability, respect, and excellence and are constantly seeking to improve the work culture for everyone. I get the opportunity to use my strengths and passions to help our team continue to flourish. It is a privilege and honor to provide in-home care and make a difference in people’s lives. It is very gratifying to work in such a rewarding industry. I look forward to continuing my journey with Solutions for many years to come!

Nick

Nick

Finance Assistant

Nick

I've always wanted to find a career that I could not only put my finance skills to use, but also serve my community. Through working at Solutions, I'm able to do both! I enjoy helping this company grow mainly through budgeting and putting our finances towards expanding and giving back to our employees/community. From my time working here, I've heard many stories of families being so grateful that they can trust our staff to always send the best suited caregivers into their homes and not have to question whether or not they are prepared. I love seeing the passion our caregivers have for providing the best care possible, as well as our staff setting up our caregivers with everything that they need to be successful. It's truly a blessing to work for this company and I can't wait to hear more stories of families in this region trusting us to provide care for their loved ones!

Family Success Team

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Dulce

Care Coordinator

Dulce

I’ve been with Solutions since 2015. I started as a caregiver and over the years I’ve worked my way up to the position of Care Coordinator. My passion for helping seniors in our community is what drives me to do my best work. I love listening to my client’s life stories, finding them solutions to better the quality of their lives, and seeing them smile while making memories, all in the comfort of their home. Solutions is a place where employees value their work. We have compassion, respect, and hold ourselves to a higher standard.

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Jordan

Care Coordinator

Jordan

Taking care of others has been ingrained in me since I was a child, and I’ve always known I wanted to make a career out of it. Every day I get to help our community’s seniors by enhancing their quality of life and help their loved ones navigate the next chapter which allows them more time to just be family. I absolutely love what I do, the people I get to help, and the people I work next to.

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Jessica

Care Coordinator

Jessica

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Stephanie

Weekend Care Coordinator

Stephanie

I love helping people. That is one of the reasons I became a caregiver. Working for Solutions has given me the opportunity to care for so many people and also has provided many seniors the opportunity to be able to stay in the comfort of their home. By joining the office staff, not only am I providing support to the clients of Solutions, but also my fellow caregivers. By doing the work behind the scenes, it allows the caregivers to provide the highest quality care possible to our clients and helps improve their daily lives. This job is incredibly fulfilling to me.

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Ashley

Scheduler

Ashley

I am passionate about making a difference and enhancing the lives of others. I joined the Solutions team with many years of experience in caregiving and clerical administration. Every day I wake up with a sense of purpose, aiming to positively impact the lives of colleagues and clients alike.

I feel fortunate to be part of such a wonderful team, and I am dedicated to supporting staff members in any way possible. I look forward to leveraging my skills and experience to contribute meaningfully to transformative projects that create lasting benefits for communities and organizations.
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Alexandria

On-Call Care Coordinator

Alexandria

Passionate about serving seniors and the community, I recently joined Solutions and haven't looked back. As a dedicated member of the team, I am driven by the opportunity to enhance lives and provide comprehensive care to those in need. Working alongside a compassionate group of registered nurses, caregivers, and office staff, I am grateful for the opportunity to advocate for our clients and ensure they enjoy the best quality of life possible. At Solutions, we embody our core values with honor, and I am proud to be part of a team that consistently supports one another. Thank you, Solutions, for allowing me to contribute to this meaningful journey.

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Whitney

Office Administrator

Whitney

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Elsha

Lead Scheduler

Elsha

I have been in the senior home care industry for over 20 years. When I applied to work for Solutions 8 years ago, I just knew this was where I wanted to be to make a difference in our seniors’ lives. The culture at Solutions is like none other. The employees and clients are not just numbers, they are like family. I love what I do and everyone I am blessed to work with. We take pride in our core values and live by them!! We continually strive for excellence in all we do! There is no better place to work than Solutions!!!!

Dulce edited

Dulce

Care Coordinator

Dulce

I’ve been with Solutions since 2015. I started as a caregiver and over the years I’ve worked my way up to the position of Care Coordinator. My passion for helping seniors in our community is what drives me to do my best work. I love listening to my client’s life stories, finding them solutions to better the quality of their lives, and seeing them smile while making memories, all in the comfort of their home. Solutions is a place where employees value their work. We have compassion, respect, and hold ourselves to a higher standard.

Jessica 1

Jessica

Care Coordinator

Jessica

Ashley Edited

Ashley

Scheduler

Ashley

Alex Edited

Alexandria

On-Call Care Coordinator

Alexandria

Passionate about serving seniors and the community, I recently joined Solutions and haven't looked back. As a dedicated member of the team, I am driven by the opportunity to enhance lives and provide comprehensive care to those in need. Working alongside a compassionate group of registered nurses, caregivers, and office staff, I am grateful for the opportunity to advocate for our clients and ensure they enjoy the best quality of life possible. At Solutions, we embody our core values with honor, and I am proud to be part of a team that consistently supports one another. Thank you, Solutions, for allowing me to contribute to this meaningful journey.

Jordan edited scaled 1

Jordan

Care Coordinator

Jordan

Taking care of others has been ingrained in me since I was a child, and I’ve always known I wanted to make a career out of it. Every day I get to help our community’s seniors by enhancing their quality of life and help their loved ones navigate the next chapter which allows them more time to just be family. I absolutely love what I do, the people I get to help, and the people I work next to.

Elsha e1672785883156

Elsha

Lead Scheduler

Elsha

I have been in the senior home care industry for over 20 years. When I applied to work for Solutions 8 years ago, I just knew this was where I wanted to be to make a difference in our seniors’ lives. The culture at Solutions is like none other. The employees and clients are not just numbers, they are like family. I love what I do and everyone I am blessed to work with. We take pride in our core values and live by them!! We continually strive for excellence in all we do! There is no better place to work than Solutions!!!!

Stephanie 2 Solutions in Home Care

Stephanie

Weekend Care Coordinator

Stephanie

Whitney Edited 2

Whitney

Office Administrator

Whitney

Caregiver Success Team

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Nicole

HR Generalist

Nicole

One of my good friends had Cerebral Palsy all her life and the last two years she was diagnosed with ALS. She had no family support; that’s when I stepped in. I assisted with getting her into a group home. She and I enjoyed our weekly visits, taking walks together, and just being a companion to her. Those moments changed my perspective on life. Solutions allows us to provide the best care possible to those in need. The relationships that are gained during the toughest moments of their lives and being able to be a resource for family members. We continue to learn how we can best serve our community and the families, giving them peace of mind, trusting that their loved one is well cared for.

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Lorrina

Training Coordinator

Lorrina

I relocated to my husband’s hometown here in Kennewick from Canby, Oregon in August 2021, where I had worked in LTC Facilities for over 16 years. I interviewed with a few places, and even considered leaving the industry until I met with the team here at Solutions. The moment I got there I felt welcomed, valued, and appreciated, even though I had no experience with Home Care. The team saw things in me that I didn’t even see in myself. The challenges and rewards have most definitely affected me in a positive way. I have watched as caregivers learn and grow and blossom into the best and most compassionate, caring, and valued assets to our team! Solutions continually provides training, guidance, and support to our caregivers which helps them transform into the best, brightest, and most compassionate caregivers in the community. Clients and their family can rest assured that they are in the best hands. Solutions truly values each person that walks through our doors.

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Crystal

Recruitment Specialist

Crystal

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Haley

Bookkeeper

Haley

I was looking for a new opportunity where I could use my financial skills and be part of an amazing team and that is exactly what I found here at Solutions. I absolutely love the company culture that exists and how each employee embodies Solutions core values. My favorite part of my job is assisting clients and their families with their Long-Term Care insurance and making sure their financial questions are answered, giving them a feeling of relief knowing they have help in that process. Solutions truly does care for clients like they are our own family. I am looking forward to many more years here of being part of this wonderfully caring company.

Nicole Edited 3

Nicole

HR Generalist

Nicole

One of my good friends had Cerebral Palsy all her life and the last two years she was diagnosed with ALS. She had no family support; that’s when I stepped in. I assisted with getting her into a group home. She and I enjoyed our weekly visits, taking walks together, and just being a companion to her. Those moments changed my perspective on life. Solutions allows us to provide the best care possible to those in need. The relationships that are gained during the toughest moments of their lives and being able to be a resource for family members. We continue to learn how we can best serve our community and the families, giving them peace of mind, trusting that their loved one is well cared for.

Haley 1 768x1024 1

Haley

Bookkeeper

Haley

I was looking for a new opportunity where I could use my financial skills and be part of an amazing team and that is exactly what I found here at Solutions. I absolutely love the company culture that exists and how each employee embodies Solutions core values. My favorite part of my job is assisting clients and their families with their Long-Term Care insurance and making sure their financial questions are answered, giving them a feeling of relief knowing they have help in that process. Solutions truly does care for clients like they are our own family. I am looking forward to many more years here of being part of this wonderfully caring company.

Crystal Edited 2

Crystal

Recruitment Specialist

Crystal

Lorinna 1 768x1024 1

Lorrina

Training Coordinator

Lorrina

I relocated to my husband’s hometown here in Kennewick from Canby, Oregon in August 2021, where I had worked in LTC Facilities for over 16 years. I interviewed with a few places, and even considered leaving the industry until I met with the team here at Solutions. The moment I walked through the doors I felt welcomed, valued, and appreciated, even though I had no experience with Home Care. The team could see things in me that I didn’t even see or even know about myself. The challenges and rewards have most definitely affected me in a positive way. I have watched as caregivers learn and grow and blossom into the best and most compassionate, caring, and valued assets to our team! Solutions continually provides training, guidance, and support to our caregivers which helps them transform into the best, brightest, and most compassionate caregivers in the community. Clients and their family can rest assured that they are in the best hands. Solutions truly values each person that walks through our doors.

Care Management / Skilled Nursing

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Robbie

Director of Clinical Services/RN, BSN

Robbie

Solutions is the space where serving the vulnerable in our community and utilizing the skills and practices of a registered nurse dovetail. As an RN, the ability to be a professional in my field without sacrificing the heart behind “why we do what we do” is what makes working with Solutions exciting and fulfilling. The team is energetic, passionate, and constantly striving for excellence for the sake of the clients and their loved ones. The ability to offer Care Management services from professional social workers, nursing oversight, and personalized care from the home care team is why our team can respond with confidence to the needs in our community: “We have the Solution.”

Heather

Heather

Care Manager/M.Ed.

Heather

For many years I have served the community as a hospice social worker and recognized the importance of supporting the “whole person.” Every person draws on their unique strengths and experiences to cope with life challenges. I’ve been fortunate to work with our senior community since 2004. They have taught me a lot about relationships and the importance of forgiveness. I have felt honored to walk alongside many folks facing some challenging circumstances. Care management is a unique program that offers a holistic way of serving our community and I am thankful to be a part of the Solutions Team to improve the quality of peoples’ lives.

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Kassidy

Care Manager

Kassidy

Community Outreach

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Donni

Community Relations Director

Donni

Working with our aging population has by far been the most rewarding thing I have done with my career. I was raised by my grandparents and served as their caregivers. In doing that, I learned patience and gained a sense of gratitude at an early age. Being instrumental in helping a family to keep their loved one at home and offering a solution during a potentially stressful time is invaluable. I look forward to continuing to help families, while promoting dignity and respect for their loved ones.

Trusted Kennewick, WA Home Care Agency For Tri-Cities Home Health

See why thousands of Tri-Cities seniors choose Solutions In-Home Care

Best Home Care Provider, Employer, and Leader in Excellence 4 years running

best of home care provider of choice award 2019, 2020
best of home care leader in excellence award for 2019, 2020
best of home care employer of choice award for 2019, 2020

Kennewick WA home care quality guarantee

Our quality guarantee ensures our client's later years in life are their golden years of life.

Kennewick, WA Home Care Caregiver

Our Promise To You...

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We'll alleviate the stress and burnout associated with caregiving.

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We'll tend to your loved one's social and emotional needs as well as their physical needs.

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Our exceptional care will show you why our retention rates blow away industry standards.

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Your loved one will adore their caregiver and look forward to their visits. If they don't, we'll match you with a new one.

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Your senior loved one will maintain their independence.

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We are locally owned and our management will be personally involved with the care of your loved one.

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Our leadership will personally check in with you every month to ensure you are satisfied with every aspect of your care.

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You'll have 24-hour access to our on call office staff to attend to any need that may arise.

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We'll help you access your LTC insurance and VA benefits.

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Reliable TRI-CITIES Home Care Is Only One Call Away

3 Simple Steps To Ensure Your Loved One’s Later Years In Life Are Their Golden Years Of Life

STEP 1
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STEP 1

Call Our Office

We’re ready to answer any questions you have and start your loved one on the path to thriving independently at home with a loving caregiver.

STEP 2
5
STEP 2

Schedule A Free In-Home Care Assessment

We will review the care needs, schedule, hobbies, and personality to create a customized care plan that matches your loved one’s needs and preferences.

STEP 3
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STEP 3

Get Matched with A Compatible Caregiver

We’ll match them with a caregiver that feels like family. If your loved one doesn’t bond with them and look forward to their visits, we will find a new one.

Call now to schedule a FREE, no-obligation, in-home consultation

After conducting our assessment, we'll create a custom whole-person home care plan based on your needs, schedule, personality, and lifestyle.

Contact Our Kennewick, WA home care agency

Contact Solutions In-Home Care Today!

Contact Details

Email Address

info@solutionsinhomecare.com

Phone Number

(509) 512-2752

Office Address

7401 W Hood Pl. Suite 204, Kennewick, WA 99336

Schedule a Callback

Fill out this short form to schedule a callback

Our Service Areas:

Counties in Washington

Benton County, Franklin County, Yakima County, Adams County, Walla Walla County

Cities in Washington

Benton City, Kennewick, Richland, Pasco, Sunnyside, Plymouth, Finley, Grandview, Yakima and all surrounding Tri-Cities regions in Washington.

Senior Home Care in Kennewick, WA