Tri-Cities Home Health Experts Answer Your Questions

All our caregivers are certified from HCAs, CNAs, and for specific tasks like Nurse Delegation. We provide training and maintain consistent touchpoints with the caregivers through our Care Coordinators and Training Coordinator.

• Providing 24-hour home care for clients in need of continuous supervision
• Monitoring vitals
• Managing medications
• Assisting with Palliative and Hospice care
• Giving medication reminders, assistance, or administration
• Caring for life-threatening illnesses
• Addressing dementia or Alzheimer’s needs
• Providing personal assistance with bathing, dressing, hygiene, and toileting
• Providing companionship
• Running errands, going grocery shopping, preparing meals, caring for pets, housekeeping

We live and breath our Core Values: ICARE Integrity, Compassion, Accountability, Respect, and Excellence. We offer an open-door communication style, a no-judgement zone, and advocate for all caregivers. We offer in-house CPR/First aid classes for staff and free Continuing Education (CEU’s) every year. We pay for our staff’s renewals of CPR and caregiver credentialling (CNA or HSA). We check in with each caregiver at least once a month and we encourage communication with caregivers whenever needed. We have 24-hour on-call office staff so we are only a phone call away!

In-home care caregivers provide personal one-on-one care to clients on a regular daily schedule. The Care Managers are utilized for more advanced services such as medication management, medical advocacy, unbiased professional eye, safety assessments, etc. and have a Bachelor’s or Master’s degree in social work. The Care Manager works with the client less regularly, such as weekly or bi-monthly.

A Care Manager can go a step beyond what Home Care can provide. The Care Management staff is a team of nurses and social workers who are educated, trained, and experienced in working with the senior population as well as the day-to-day issues that arise. Often, family members carry this role until it is too great, and the balance in their lives is jeopardized. The Care Manager will assess the need, looking at all aspects such as medical, legal, financial, home maintenance, safety, etc. Our team offers a holistic perspective, working with your loved one to help solve problems, find solutions, and ensure our clients’ needs are met in all areas of their lives. We provide one-on-one professional services to best advocate for your loved one and improve their quality of life.

Many of our clients utilize both Home caregiving services and Care Management. When this is the case, the Care Manager works closely with the Home Care staff to collaborate and ensure their goals align. For clients with complicated health issues, families living out of town, or families needing support, this is the ideal care scenario!

We have a 4-hour per shift minimum and because our clients have a higher need for care or supervision, we have a 20-hour per week minimum. We determine the schedule and care needs at the time of the assessment and this can range from 20-hours per week to 24-hours per day; based on the client’s needs and desire.

Our goal from the beginning is to provide a caregiver that the client will be comfortable with and who has the experience and skills to meet that client’s needs. Consistent caregiver(s) in the home with your loved one is our priority as this fosters a long-lasting relationship based on trust, consistency, and familiarity. In time, the caregiver often feels like part of the family.

Our goal at Solutions is to match caregivers with our clients based on several different requirements and preferences. If your regular caregiver is unable to attend their scheduled shift, an administrative member will notify client/family that we will be sending a fill in caregiver. We will attempt to schedule a caregiver that has been to the home before, if possible, if that is not possible we will find a qualified caregiver with the skills required in order to ensure the client receives seamless quality care. We do have caregivers available on-call for this very reason.

In the event a situation arises outside of normal business hours, there is an on-call Care Coordinator available 24-hours a day, for caregivers to reach out to for guidance and assistance. They can walk them through the care plan and any process or situation that may occur. This ensures client safety and dignity are constantly upheld, no matter the time of day.

Invoices are processed semi-monthly on the 3rd and the 18th. Paying these invoices is made easy as we directly debit the account of your choice the following day and then send you a receipt showing payment.