Tri-Cities Home Health Experts Answer Your Questions

Frequently Asked Questions

It’s natural to have questions where loved ones are concerned.
Let us put your mind at ease.

smiling nurse hugging happy elderly patient from behind
Senior Home Care in Kennewick, WA

General FAQ

How long has Solutions In-Home Care been in business?

Owner Heather Michael is a Registered Nurse and brings over 25 years of experience in the healthcare industry. Heather also owned and operated several adult family homes and has in-depth experience as a Case Manager working for a local Hospice agency. She understands the unique needs of clients and their families during end-of-life care. It was only a few years later that she started the first Care Management service in the region, providing a professional level of experience for families looking for private caregivers. She started Solutions in 2010.

What Washington communities does Solutions In-Home Care service?

Solutions provides care to families in Benton, Franklin, Walla Walla, and Yakima counties—all within their own homes.

Does Solutions provide 24-hour assistance?

Yes! Questions can be answered by calling the office 8:00am-4:30pm M-F and the after-hours phone line outside of these hours.

What sets Solutions apart from other agencies?

Solutions is owned and operated by a local registered nurse, not a national corporation. The staff you meet and get to know in the office are the staff who make decisions for this company. We have Care Coordinators assigned to each client and visit their homes 1-3 times each month, depending on the clients care level. The purpose of these visits is to ensure the client is receiving the care they signed up for and that they are happy with the staff working in their home. We check in with each caregiver at least once a month and we encourage communication with caregivers continually. We have 24-hr on-call office staff so we are only a phone call away! We raise the bar high for standards of care and live and breath our Core Values: ICARE Integrity, Compassion, Accountability, Respect, and Excellence. You will see this company-wide and is what ensures the care is exceptional, staff enjoy their work, retention rates are much better than industry standards and client satisfaction is great!

Team FAQ

What skills are taught in our ever-growing skills lab?
  • Hoyer lifts
  • Bed baths
  • Toileting
  • Transfers
  • Catheter care
  • First aid
  • CPR
  • And much more
What certifications do the caregivers have?

All our caregivers are certified from HCAs, CNAs, and for specific tasks like Nurse Delegation. We provide training and maintain consistent touchpoints with the caregivers through our Care Coordinators and Training Coordinator.

What are the caregiver duties?
  • Providing 24-hour home care for clients in need of continuous supervision
  • Monitoring vitals
  • Managing medications
  • Assisting with Palliative and Hospice care
  • Giving medication reminders, assistance, or administration
  • Caring for life-threatening illnesses
  • Addressing dementia or Alzheimer’s needs
  • Providing personal assistance with bathing, dressing, hygiene, and toileting
  • Providing companionship
  • Running errands, going grocery shopping, preparing meals, caring for pets, housekeeping
How does Solutions support their staff?

We live and breath our Core Values: ICARE Integrity, Compassion, Accountability, Respect, and Excellence. We offer an open-door communication style, a no-judgement zone, and advocate for all caregivers. We offer in-house CPR/First aid classes for staff and free Continuing Education (CEU’s) every year. We pay for our staff’s renewals of CPR and caregiver credentialling (CNA or HSA). We check in with each caregiver at least once a month and we encourage communication with caregivers whenever needed. We have 24-hour on-call office staff so we are only a phone call away!

Services FAQ

What are the first steps to get services started for my loved one?

It’s easy! Just give us a call at 509-627-8575 and we will schedule a free, no obligation assessment. Our Community Relations Director will meet with you to have a conversation about your concerns and loved ones needs. Once qualified for care, we will work with you to select the schedule to best meet their needs and determine a start date. After that, your team of compassionate caregivers will be selected and scheduled and your Care Coordinator will reach out to you to schedule your first shift and to meet you personally.

What is the difference between Home Care and Care Management?

In-home care caregivers provide personal one-on-one care to clients on a regular daily schedule. The Care Managers are utilized for more advanced services such as medication management, medical advocacy, unbiased professional eye, safety assessments, etc. and have a Bachelor’s or Master’s degree in social work. The Care Manager works with the client less regularly, such as weekly or bi-monthly.

Why do we need a Care Manager if we have a Home Care?

A Care Manager can go a step beyond what Home Care can provide. The Care Management staff is a team of nurses and social workers who are educated, trained, and experienced in working with the senior population as well as the day-to-day issues that arise. Often, family members carry this role until it is too great, and the balance in their lives is jeopardized. The Care Manager will assess the need, looking at all aspects such as medical, legal, financial, home maintenance, safety, etc. Our team offers a holistic perspective, working with your loved one to help solve problems, find solutions, and ensure our clients’ needs are met in all areas of their lives. We provide one-on-one professional services to best advocate for your loved one and improve their quality of life.

How does Care Management enhance Home Care?

Many of our clients utilize both Home caregiving services and Care Management. When this is the case, the Care Manager works closely with the Home Care staff to collaborate and ensure their goals align. For clients with complicated health issues, families living out of town, or families needing support, this is the ideal care scenario!

How long will caregivers be in the home and can I expect to see the same caregivers each visit?

We have a 4-hour per shift minimum and because our clients have a higher need for care or supervision, we have a 20-hour per week minimum. We determine the schedule and care needs at the time of the assessment and this can range from 20-hours per week to 24-hours per day; based on the client’s needs and desire.

Our goal from the beginning is to provide a caregiver that the client will be comfortable with and who has the experience and skills to meet that client’s needs. Consistent caregiver(s) in the home with your loved one is our priority as this fosters a long-lasting relationship based on trust, consistency, and familiarity. In time, the caregiver often feels like part of the family.

What happens if my regular caregiver calls out for a shift?

Our goal at Solutions is to match caregivers with our clients based on several different requirements and preferences. If your regular caregiver is unable to attend their scheduled shift, an administrative member will notify client/family that we will be sending a fill in caregiver. We will attempt to schedule a caregiver that has been to the home before, if possible, if that is not possible we will find a qualified caregiver with the skills required in order to ensure the client receives seamless quality care. We do have caregivers available on-call for this very reason.

If there’s an emergency after hours or on weekends, what is the process to ensure my loved one’s issue is addressed and they are receiving the best care outside of normal business hours?

In the event a situation arises outside of normal business hours, there is an on-call Care Coordinator available 24-hours a day, for caregivers to reach out to for guidance and assistance. They can walk them through the care plan and any process or situation that may occur. This ensures client safety and dignity are constantly upheld, no matter the time of day.

When do I get my invoices for services provided and how do I submit payment?

Invoices are processed semi-monthly on the 3rd and the 18th. Paying these invoices is made easy as we directly debit the account of your choice the following day and then send you a receipt showing payment.

Kennewick WA home care quality guarantee

Our quality guarantee ensures our client's later years in life are their golden years of life.

Kennewick, WA Home Care Caregiver

Our Promise To You...


We'll alleviate the stress and burnout associated with caregiving.


We'll tend to your loved one's social and emotional needs as well as their physical needs.


Our exceptional care will show you why our retention rates blow away industry standards.


Your loved one will adore their caregiver and look forward to their visits. If they don't, we'll match you with a new one.


Your senior loved one will maintain their independence.


We are locally owned and our management will be personally involved with the care of your loved one.


Our leadership will personally check in with you every month to ensure you are satisfied with every aspect of your care.


You'll have 24-hour access to our on call office staff to attend to any need that may arise.


We'll help you access your LTC insurance and VA benefits.


Reliable TRI-CITIES Home Care Is Only One Call Away

3 Simple Steps To Ensure Your Loved One’s Later Years In Life Are Their Golden Years Of Life


Call Our Office

We’re ready to answer any questions you have and start your loved one on the path to thriving independently at home with a loving caregiver.


Schedule A Free In-Home Care Assessment

We will review the care needs, schedule, hobbies, and personality to create a customized care plan that matches your loved one’s needs and preferences.


Get Matched with A Compatible Caregiver

We’ll match them with a caregiver that feels like family. If your loved one doesn’t bond with them and look forward to their visits, we will find a new one.

Call now to schedule a FREE, no-obligation, in-home consultation

After conducting our assessment, we'll create a custom whole-person home care plan based on your needs, schedule, personality, and lifestyle.

Contact Our Kennewick WA home care agency

Contact Solutions In-Home Care Today!

Contact Details

Email Address

Phone Number

(509) 512-2752

Office Address

7401 W Hood Pl. Suite 204, Kennewick, WA 99336

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Our Service Areas:

Counties in Washington

Benton County, Franklin County, Yakima County, Adams County, Walla Walla County

Cities in Washington

Benton City, Kennewick, Richland, Pasco, Sunnyside, Plymouth, Finley, Grandview, Yakima and all surrounding Tri-Cities regions in Washington.

Senior Home Care in Kennewick, WA