About Us
Who We Are
Here at Solutions, we believe that every senior deserves access to kind, well-trained private caregivers without leaving their home. We take care of everything from medication management to cooking meals for your elderly family members.
Solutions has been proudly providing families with in-home companion care in the Tri-City area since 2010. Our capable team of caregivers grows in skill with each passing year, and their passion for the work stays as strong as when they began.
Our Mission
is to provide customized companion care from highly trained and compassionate caregivers who tend to our clients like family. All staff promote best practices for patient care ensuring our clients are safe and well cared for and, ultimately, provide peace of mind for the family members.
Meet Our Founder
Heather Michael, founder and owner of Solutions, began her care journey in 1994 with a bachelor’s degree in nursing from Linfield College. As a registered nurse, Heather worked with local physicians until 1997, when she founded her first adult family home. Her experiences coordinating care and managing the staff led her to her calling: Solutions.
Over 11 years ago, Heather saw a need for high-quality in-home companion care in Kennewick, WA. After seeing seniors long for their own houses and beds, she realized that there’s no substitute for the comfort and security of home. Over the years, Heather also noticed that clients who were able to remain at home with skilled caregivers improved their vitality and quality of life.
Core Values:
ICARE
Integrity….
a quality of being honest and having strong moral principal. Standing by what you know is right even if you are the only one. Standing up for people who can not stand for themselves because it is the right thing to do. Integrity is always doing the right thing no matter who is looking, telling the truth, being open, not taking advantage of others.
Compassion….
a characteristic that is difficult to teach if it is not already in your heart. Often people don’t realize that compassion is multi-dimensional. It includes received compassion, self-compassion and extended compassion. At Home Care Solutions we must do all three, being compassionate to our clients, to our co-workers by ensuring our attendance is good to eliminate burn out, maintaining professionalism in challenging times, and taking care of ourselves by balancing work with our personal needs.
Accountability….
knowing where your responsibilities start and end, when you can be honest with yourself and supervisor and set aside pride. Accepting responsibility when something goes wrong and not finding fault but seeking a Solution in all you do. Being accountable is time management and making sure all your responsibilities are met within the time allotted, not over committing and the ability to reflect.
Respect….
accepting others for who and what they are even if they are different from you or if you disagree with them. Respect in relationships with clients, client families, co-workers, and different organizations in the community builds feelings of trust, safety, and wellbeing. Respect is meeting someone where they are and bringing them the rest of the way together.
Excellence….
being outstanding, going above and beyond the standard; raising the bar for ourselves and others.
Learn more
about what we
can do for you.
Solutions is licensed to provide personal care services and home health care through the Washington State Department of Health. We’re here to help manage medication management and daily hygiene needs, and we also make sure to address clients’ likes and dislikes. We pledge to passionately serve our community—one person at a time.
